Respond.io provides a customer conversation platform for businesses handling high volumes of consumer enquiries, sales and follow-up messages. It brings messaging channels, voice calls, email, customer history and CRM integrations into a shared workspace for human teams and autonomous AI agents. Its tools automate routing, campaigns and customer journeys, including answering questions, qualifying leads, updating CRM records and arranging bookings, so businesses can capture, convert and retain customers across channels. Founded as Rocketbots in Hong Kong in 2017, the company renamed itself respond.io in 2020 and is headquartered in Kuala Lumpur, Malaysia.
