People

Jove Zhong

insightpartners.com

Insight Partners source, reviewed October 8, 2026: Jove is Head of FDE at Cresta, a $100M ARR enterprise AI company transforming customer experience through AI agents across voice and digital channels. In less than a year, he grew Cresta’s FDE organization from 2 to 50 people across the US, Canada, EMEA, and APJ. The team was named FDE Team of the Year at the Propel 26 industry conference. Based in Vancouver, Jove spends roughly a third of his time on the road, traveling across North America, working alongside customers and the broader Cresta team. Jove brings more than 20 years of hands-on enterprise software experience, including leadership roles at IBM, EMC, and Splunk. In 2021, he co-founded Timeplus, a real-time data processing and cybersecurity startup. He shares practical lessons on AI and FDE leadership through LinkedIn posts and newsletter and his video podcast, Forward Deployed Caffeine, where he interviews practitioners about the real-world data, challenges, and practices behind building successful FDE teams.