Contentsquare develops an AI-powered experience intelligence platform that helps companies understand and improve customer journeys on websites and mobile applications. Its software combines product and experience analytics, session replay, heatmaps, journey analysis, technical experience monitoring, customer feedback and conversation intelligence. Product, design, marketing and engineering teams use these behavioural insights to identify friction, investigate technical problems, prioritise improvements and measure customer engagement and conversion. Founded in 2012 by Jonathan Cherki, the company brings Contentsquare, Heap and Hotjar capabilities together in its platform.